Frequently asked questions

What do you want to know about us?

We have answered most of the questions we often get asked below. Is your question not included? Please let us know and we will be happy to help you!

Questions on tickets

I have ordered a ticket, but cannot come. Can I use my ticket on another date?

Can I cancel my tickets?

Can I scan my ticket on my mobile?

I have not received my tickets, what do I do now?

Pricing and costs

What is included in the entrance fee?

Do you offer group discounts?

From what age do children have to pay admission?

Whay payment methods are available?

Can I pay in cash?

Are there any parking fees?

Accessibility and directions

Can I reach the Dino Experience Park by public transport?

For what ages is the Dino Experience Park suitable?

Is the park accessible when it rains?

Is the Dino Experience Park accessible to wheelchairs and walkers?

Can I walk through the park with a pram?

Do you have charging points for electric cars?

Can I drop someone off at the park?

House rules

Can I bring my own food and drinks?

Are dogs allowed?

Is smoking allowed in the park?

Is it allowed to feed the dinosaurs?


How can I contact you?