Frequently asked questions

Looking for some adventure?

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You can visit our park without a COVID QR-code

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What do you want to know about us?

We have answered most of the questions we often get asked below. Is your question not included? Please let us know and we will be happy to help you!

Coronavirus

I would like more information on the corona measures

Do I need a corona QR-code to visit the Dino Experience Park?

Why can I only buy tickets online and do I have to reserve a day and time slot?

Which measures can I take myself?

Which payment methods are available?

Do you have to or can you wear a mouth mask?

Is the restaurant open?

Questions on tickets

I have ordered a ticket, but cannot come. Can I use my ticket on another date?

Can I cancel my tickets?

Can I scan my ticket on my mobile?

Can I combine tickets? Is this also possible for the extra activities?

I have not received my tickets, what do I do now?

Pricing and costs

What is included in the entrance fee?

Do you offer group discounts?

From what age do children have to pay admission?

Can I pay in cash?

Are there any parking fees?

Accessibility and directions

Can I reach the Dino Experience Park by public transport?

For what ages is the Dino Experience Park suitable?

Is the park accessible when it rains?

Is the Dino Experience Park accessible to wheelchairs and walkers?

Can I walk through the park with a pram?

Do you have charging points for electric cars?

Can I drop someone off at the park?

House rules

Can I bring my own food and drinks?

Are dogs allowed?

Is smoking allowed in the park?

Is it allowed to feed the dinosaurs?

Contact

How can I contact you?